IP Phone 1150E

Nortel IP Phone 1150E

Enhancing service levels in IP Contact Centers

The Nortel IP Phone 1150E with Gigabit Ethernet brings best-in-class IP Telephony and advanced communication features to ACD environments and the IP Contact Center. An ideal solution for agents and supervisors, the multi-line IP Phone 1150E leverages the award winning features and design of the IP Phone 1100 Series for a superior user experience, while adding dedicated agent and supervisor fixed keys along with IP delivery of highly-desired Contact Center features. With a large, high-resolution, pixel-based, graphical grayscale display, a USB port supporting an enhanced navigation experience, Gigabit Ethernet integration for support of collocated PC traffic and standard Bluetooth headset profile support for agent mobility, the IP Phone 1150E delivers a powerful combination of features to maximize productivity, enhance customer service levels, reduce costs and ultimately, drive increased business performance. 

Key features and benefits include:

  •  Multi-line IP Phone supports up to twelve line/programmable feature keys1, four context-sensitive soft label keys2 and twelve fixed keys common to the IP Phone 1100 Series
  • Seven additional fixed keys with built in LEDs dedicated to IP Contact Center agents including: In-Calls, Not Ready, Make Set Busy, Supervisor, Supervisor Listen/Talk, Emergency and Activity3 
  •  Optional Supervisor configuration delivers seven fixed keys including Observe Agent, Call Agent, Answer Agent, Answer Emergency, Display Agents, Interflow and Night Service 4
  •  One additional feature key with built-in LED, programmable for any commonly used telephony or ACD features 5
  •  High-resolution, fully-backlit, pixelbased, eight-level grayscale display, which combined with a multi-position footstand, optimizes viewing under varied lighting conditions
  •  Four-way navigation cluster with “Enter” key for maximum choice and flexibility in applications navigation and entry
  •  Built-in USB port for support of standard USB mice, USB keyboards, devices offering USB keyboard emulation and USB powered hubs, enhancing user experience when interacting with applications and selecting menu options
  • An integrated Bluetooth® 1.2 Audio Gateway for support of standard Bluetooth headset profiles, boosting agent productivity with greater freedom at the desktop
  •  An integrated 10/100/1000 IEEE Base-T Ethernet Switch with LAN and PC ports, supporting switching of both IP Phone traffic and the traffic from a collocated PC
  •  Gigabit Ethernet switch integration for investment protection at the desktop, addressing the ongoing growth of multimedia-intensive traffic from a collocated PC, enabling it to be switched through the PC port of the IP Phone 1150E
  •  Dual headset jacks for agent support and supervisor plug-in, leveraging third-party headsets
  • 802.3af Power over Ethernet as standard or local power option via a separately orderable AC power adapter
  •  Visual Alerting/Message Waiting Indication LED for incoming call and voice message pending notification
  •  Feature Status LED to signal users of firmware downloads in progress
  •  Secured communications with standards-based signaling and media path encryption along with authentication for network access control
  •  Supports 802.1ab Link Layer Discovery Protocol, simplifying network discovery and inventory management
  •  Lockable Tools Menu for local access to configuration, diagnostic and user preference options with USB navigation support 
  •  Supports Unicode for expanded language and complex font presentation on the phone display
  • Tight linkage with Nortel Communication and Application Servers, offering a rich suite of reliable, business-grade telephony, IP Contact Center communication and application features
  •  Proactive Voice Quality Management (PVQM) for enhanced administration and diagnostics
  •  Added convenience and time savings with field-upgradeable firmware using Trivial File Transfer Protocol (TFTP) or UNIStim File Transfer Protocol (UFTP)7